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Trails Regional Library will begin the next phase of its reopening plan on Thursday, November 12.

Library services will include appointments for in-branch browsing and technology usage, as well as curbside material pickup. 

For the health and safety of our patrons and staff, we are following guidelines and precautions which meet or exceed health department guidelines. 

  • Masks or face shields covering the nose and mouth are required for all patrons and staff inside library buildings.
  • Patrons should reserve an appointment before visiting the library. Complete our online form to make an appointment for In-Person or Curbside Service. You can also call your local branch library to schedule an appointment.
  • In-branch visits are limited to 1 hour and can include browsing material as well as using computers, printers, and copiers. 
  • Children may accompany adults within one appointment if both parties stay together for the duration of the visit.
  • Children’s play areas and activities are not available.
  • Meeting spaces are not available for use.
  • All library events will be virtual until further notice.
  • Building occupancy is limited. Patrons may be asked to wait outside if capacity is reached.
  • Patrons are encouraged to frequently clean hands using complimentary hand sanitizing stations, available throughout the building.
  • Anyone experiencing fever or flu-like symptoms is asked to not visit the library.

Thank you for your patience and support during this time. We are excited to be able to serve our patrons in-person again, and we will strive to keep our patrons and staff healthy and safe as we reopen.

General Answers

Yes, all outdoor bookdrops are open 24/7 with the exception of Lexington and Waverly. Bookdrops in these locations are only open during Curbside Hours and not overnight.

Yes, during this time, we are accepting all returned items through book drops. Library staff will not accept returns directly from customers due to new safety procedures.

No fines will accrue for library materials. 

 

Please note: Items will continue to appear on your account for at least 4 days after their return, due to new quarantine protocol. 

Yes, you may pick up another person’s materials as long as you can verify their information. You will need the library card of the person whose items you are picking up as well as their name, address, phone number, and birthday.

Yes, the Library has expanded WiFi access in every branch to reach into the parking lots. Pull up to a spot and login to “Trails Public” WiFi to get connected. Patrons can also make Technology Appointments and will be allowed to be inside branches for 60 minutes to access WiFi.

Yes. Technology Appointment available services include:

  • Public computer use
  • Print, copy, and scan to USB device
  • Remote assistance from staff on public computers.

Any combination of these services may be used during a 60-minute appointment.

Due to social distancing protocols, we are limiting all public computer stations to one person per station with distance between each station. Staff will be available to remotely assist patrons on the public computers.

Staff are disinfecting all high touch surfaces between technology appointments.

We require patrons with Technology Appointments to wear masks or face shields. If wearing a face covering is not possible for you, we can accommodate you with Curbside Service or access to free public WiFi in our parking lots instead.

All library programs will be virtual until further notice. Visit trailslibrary.org/events or check out our Facebook page or YouTube channel.

No. We have instituted a moratorium on ALL donations until further notice. PLEASE DO NOT LEAVE DONATIONS!

In order to maintain social distance and to limit contact between customers and staff, we are not taking in-person requests for books or other materials. Please use the online catalog or call the branch to ask for assistance.

If you no longer have your account/card number (or the one you have is not working), email us your name, current address, phone number, email address, and date of birth to get assistance from a staff member. They will reply within 48 hours when possible.

We are holding all returned items separately from others for at least 4 days prior to checking them back into the Library’s collection and making them available to other customers, which is recommended by the CDC guidelines. Hard-surface materials like DVDs and CDs will be wiped down if extra cleaning is needed. It is not necessary for patrons to clean materials prior to returning them. High-touch surfaces are being regularly cleaned throughout the day.

First, consider switching to digital materials for the time being. eAudiobooks and eBooks, as well as streaming music and videos, are available through the Library’s website

Second, consider placing your checked-out items aside for another day or two, like you would with items that come from the grocery store. 

Patrons are asked not to expose Library materials to disinfectants, extreme heat (like from an oven), microwaves, or other chemicals that can damage books, CDs, and DVDs, leading to charges against your account.

Sanitizing wipes may be used to carefully wipe plastic covers of books (not the pages), and DVD or CD cases.

No, the number of digital items you have on hold is separate from physical items.

Please review our Using the Library page or send us an email with your name, email address and questions and a staff member will respond within 48 hours.

 

We are currently making more than 185,000 titles available to customers digitally, including children’s eBooks, and continue to add new ones. Customers can also access streaming video as well as digital books for children through Tumblebook Library. 

Please send an email including your name and phone number and a Library representative will be in touch within 48 hours.  

 

In-person assistance is not available at this time for safety reasons as it requires close contact between staff and customers for a longer period of time. 

At this time, we are not accepting any volunteers to minimize personal contact and ensure the safety of our staff and patrons.