Curbside Service

How do I sign up? 

The first step is to find and place holds online or over the phone.

To place a hold online, sign in to My Account. You may select materials from other Trails Regional Library locations to be picked up at your home library. You can also call a library branch to request materials and make a curbside pickup appointment. 

Need a library card? Use our Temporary Digital Access Card form to get access to library materials.

Monday, Wednesday, Thursday, Friday
10:00am - 3:00pm

Tuesday
2:00pm - 7:00pm

The outdoor bookdrops are always open! Please return any materials you may have kept during our closure.


 

Monday, Wednesday, Thursday
10:00am - 1:00pm

Tuesdays
3:00pm - 7:00pm

The outdoor bookdrops are always open*! Please return any materials you may have kept during our closure.

*The outdoor bookdrop in Waverly will only be available during the actual Curbside hours and not overnight. 

Okay. I placed my hold. Now what?

After you place your hold, you must wait for the notification that it is ready for pickup. You can select to be notified by text, email, or phone when you place the hold online. Otherwise, let the staff member you speak with know your preference. You must make an appointment to pick up library materials.

Okay. I got my notification. Now what?

PHONE: You must call the library during Curbside Hours to schedule a pickup time.

ONLINE: Fill out the Curbside Library Service Reservation form to schedule your pickup time. You will receive an email confirmation of your designated date and time for pickup.

Okay.  I have a pickup time. Now what?

  • Arrive at the library at your scheduled time, following the signs and instructions for parking. 
  • Remain in your vehicle and call the library phone number listed on the outdoor signage. 
  • A library staff member will answer and request confirmation of your name, date of birth, and materials.
  • A staff member will leave your materials on a designated table or cart outside the door.
  • When the staff re-enters the building, you may leave your vehicle to retrieve the materials.

If you do not pick up your materials, you may call to reschedule a pick up one time before the materials are reshelved.

How long can I keep materials?

2 weeks with 2 renewals if there are no other active holds.

How do I return materials?

Returns will only be accepted in the outdoor bookdrops. You must place materials here to ensure they are properly received and checked in. Any library material left outside of bookdrops may be assessed damaged item fees.

Bookdrops will open when Curbside begins and thereafter Monday 10:00 am - Thursday at 1:00 pm. Bookdrops not available in Corder and Waverly overnight.

How long do you quarantine material?

All returned items will be quarantined within the library building for a minimum of 96 hours before they are checked in and cleared.

General Answers

No. At this time only library staff is allowed in the buildings. This is for everyone’s safety and we cannot make exceptions for anyone.

No. We have instituted a moratorium on ALL donations until further notice. PLEASE DO NOT LEAVE DONATIONS!

At this time, we are not accepting any volunteers to minimize personal contact and ensure the safety of our staff and patrons.

We will be continuing virtual programs throughout the summer months. We will reassess in-person programs for the fall, but for now will need our Meeting Room and program areas to quarantine material.

We are waiting for all the components and supplies we need before we move to the next phase of our reopening plan. We will communicate all updates on our website, social media, and email newsletter as they are available.

In order to maintain social distance and to limit contact between customers and staff, we are not taking in-person requests for books or other materials. Please use the online catalog or call the branch to ask for assistance.